More experience
Sep 2008 ‐ Dec 2014 Systems Developer -
Christians Against Poverty
While still working as a helpdesk support, I was asked to
work on the internal PHP-based systems after a development
role was vacant for multiple months. After proving able to
continue an existing project and create new systems while
still achieving in my Helpdesk role, I was offered the role
permanently. I was required to learn new skills, tools and
ways of working to quickly create and maintain the growing
number of developed systems using PHP, MySQL and MongoDB,
and more than met the challenge, consistently achieving the
praise of other developers for my abilities.
Sep 2007 ‐Aug 2008 2nd line Helpdesk
support - Christians Against Poverty
In late summer 2007, I started work in the I.T. department
at Christians Against Poverty; a Bradford-based rapidly
expanding christian charity with a national centre network.
I was given the role of second line helpdesk support,
providing in-person and on the phone support to the head
office staff, and the centre staff around the country.
Responsibilities included desktop support, network
infrastructure and training, but I was soon involved with
decisions about the charity server and network
infrastructure. Here I further enhanced my unix
administration skills, as well as helping the charity roll
out it's Mac OS X-based server infrastructure for roaming.
Dec 2005 ‐ Aug 2007 Support Engineer -
Hi Tec Bradford
In 2005, I started work at Hi Tec Bradford, an Apple
Authorised Service Provider and Solutions Expert for
Education. I was offered a role as an Apple Macintosh
engineer and sales assistant for the shop front. This
required me to train on the Macintosh platform, and gave me
invaluable knowledge because I was able to use my skills on
the P.C. platform and apply them to the Macintosh, and due
to the unix underpinnings of Mac OS X, I was able to develop
my personal knowledge of unix systems administration. This
knowledge allowed me to have a greater complexity to
designing systems than other engineers that had dealt solely
with Apple products. Due to my experience in network
systems, my role soon evolved to include Macintosh network
systems creation and on-site orientated tasks alongside my
service responsibilities. I designed and setup many
Macintosh-based networks, including Mac only environments,
integrating 50 new Macs into an existing windows server
environment for a school, and a school migration from
Macintosh Manager and AppleShare IP OS9 environment to 10.4
server with 10.3 and classic, and Intel 10.4 based clients.
During my time with Hi-Tec, I studied and passed two Apple
training exams and was able to achieve the Apple Certified
Helpdesk Technician and Apple Certified Technical
Coordinator certifications.
2002 ‐ Dec 2005 Workshop Engineer -
Hi Tec Bradford
Following my work experience, I was offered a part-time job
as a basic engineer. This involved building new computer
systems, basic assessments and repairs and virus and ad-ware
removal and repair.
After leaving school, I was offered a full-time role within
the company as a workshop engineer, with day release to
college. As time progressed my duties within the company
evolved to include being an on- site engineer, a database
designer and a website programmer. This entailed more
technical tasks such as network design, installation, repair
and maintenance, network server design, maintenance and
troubleshooting, on-site assistance, new P.C. installations
and advice on new P.C's, dynamic website and
Intranet/Internet management systems creation, as well as
generic roles including stock management, customer
relations, technical support and shop sales.
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